Privacy Policy

Welcome to FindHM ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and mobile applications (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Service.

2.1 Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, profile picture
• Identity Verification: Government-issued ID, SingPass verification, employment details
• Financial Information: Income verification, credit score, bank statements (when provided)
• Property Information: Property details, photos, rental history, preferences
• Lifestyle Preferences: Living habits, preferences, personality assessments
• Communications: Messages, reviews, support inquiries

2.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information:

• Device Information: IP address, browser type, device type, operating system
• Usage Information: Pages viewed, time spent, click patterns, search queries
• Location Information: General location (city/region) based on IP address
• Technical Information: Log files, cookies, web beacons

2.3 Information from Third Parties

We may receive information about you from:

• Social media platforms (if you choose to connect your accounts)
• Identity verification services
• Credit reporting agencies (with your consent)
• Property databases and public records
• Other users (reviews, references)

We use your information for the following purposes:

3.1 Core Service Features

• Provide and maintain our rental matching platform
• Create and manage your account
• Match tenants with suitable properties and landlords
• Process applications and facilitate communications
• Verify user identities and prevent fraud

3.2 SmartMatch™ Algorithm

• Analyze lifestyle compatibility between users
• Provide personalized property recommendations
• Optimize matching based on preferences and behavior
• Generate compatibility scores and insights

3.3 Platform Improvement

• Analyze usage patterns to improve our Service
• Conduct research and analytics
• Develop new features and services
• Ensure platform security and prevent abuse

3.4 Communications

• Send service-related notifications
• Provide customer support
• Send marketing communications (with your consent)
• Notify you of platform updates and important information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Other Users

• Profile information visible to potential matches
• Contact information when both parties express mutual interest
• Reviews and ratings you choose to make public
• Property listings and details (for landlords)

4.2 Service Providers

• Identity verification services
• Payment processors
• Cloud storage and hosting providers
• Customer support platforms
• Marketing and analytics services

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations
• Respond to government requests
• Protect our rights and property
• Ensure user safety and prevent harm
• Investigate fraud or security issues

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

We implement robust security measures to protect your personal information:

5.1 Data Storage

Your data is stored on secure servers with:

• Redundant backup systems
• 24/7 monitoring and intrusion detection
• Physical security controls
• Regular security updates and patches

5.2 Access Controls

We limit access to your personal information to:

• Authorized employees who need it for their job functions
• Third-party service providers bound by confidentiality agreements
• Automated systems for matching and platform functionality

Note: While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security but are committed to protecting your information.

You have several rights regarding your personal information:

6.1 Access and Control

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request your data in a portable format

6.2 Privacy Controls

• Control what information is visible in your profile
• Manage communication preferences
• Opt out of marketing communications
• Delete your account and associated data

6.3 Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide our services
• Required by law or regulation
• Necessary for legitimate business purposes

We use cookies and similar technologies to enhance your experience:

7.1 Types of Cookies

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how you use our service
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

7.2 Cookie Management

You can control cookies through:

• Your browser settings
• Our cookie preference center
• Third-party opt-out tools

Note: Disabling certain cookies may affect platform functionality.

Our platform integrates with various third-party services:

8.1 Integration Partners

• SingPass: Identity verification
• Google Maps: Location services
• Payment Processors: Secure payment handling
• Analytics Services: Platform improvement
• Social Media: Optional account linking

8.2 Third-Party Policies

These services have their own privacy policies that govern their use of your information. We encourage you to review their policies when using these features.

Your information may be transferred to and processed in countries other than Singapore. We ensure adequate protection through:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes
• Other legally recognized transfer mechanisms

We will always ensure your data receives the same level of protection regardless of where it's processed.

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you believe we may have collected information from a child under 18, please contact us immediately at privacy@findhm.com.

We may update this Privacy Policy from time to time. When we do:

• We will post the updated policy on this page
• We will update the "Effective Date" at the top
• For significant changes, we will notify you via email or platform notification
• Your continued use constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have questions about this Privacy Policy or our privacy practices, please contact us:

We will respond to privacy inquiries within 30 days of receipt.